And the (catering) saga begins…(LONG)

Filed in THE BABBIES 1 comments

Okay, I try not to complain or vent too much on my blog- I mean, after all, this is supposed to be a “happy-happy, joy-joy” wedding blog, right?


The fact of the matter is that I’ve had an on-going saga with finding a caterer. I never really blogged about it and just decided to deal with it the best way I knew how…keepin‘ it movin‘ and finding another caterer.


Well, let me rewind first.


I met a caterer at a bridal show back in early 2009. I LOVED this caterer; I mean, she was willing to work with our budget, created an awesome menu and we were all set to sign on the dotted line and BAM! She sent me an email (the day after we had talked about signing the contract) and said “Sorry, someone else has secured your date.”


What? Huh? Seriously? So there went 2-3 months of my time, down the drain.


So I Kept it movin‘ and started researching other caterers. I found Sonny’s (loved) and then another caterer dropped right into my lap- well, rather popped up on my screen, courtesy of Craigslist. I emailed the caterer and got an excited response back. They were willing to BEAT what the other caterer (who left us hanging) was going to do and then some (in price and menu); I was SOLD. Seriously, I started planning dates for me and the menu. Yes, I was that gone.
So this caterer promised to snail-mail me a contract. Cool. 2 weeks went by; I never received it. I kept asking for it and the caterer said “I sent it to the address you provided; but I can email it.” So my red flags are going off; but I play it cool. I tell them to email me a copy of the contract but ALSO mail it. The woman in charge promises to send it AGAIN. 1 week later; still no contract. So I call the lady and she seems flustered that it hadn’t arrived and she tells me she’s driving to Fed-Ex now to overnight a copy of the contract herself; on top of that, she’s offered to take $200 off of our bill for the contract oversight/customer service. Sweet! 2 days later; still no contract. Red flags were swinging hard. We had our original tasting scheduled for a Thursday night and Mister Mr. had arranged his schedule. Wednesday night I still hadn’t received the contract (that was supposedly overnighted by Fed-Ex) and so when I couldn’t reach the young lady on the phone, I sent her a nice email (seriously, there was no nasty) telling her- basically- that this was unprofessional, I thought it was a scam, etc. So she emails me back (I hate emailing back & forth) and cancels the tasting because “she wants to make sure we want to work with them.” My fiance was PISSED. They’d cancelled the night before the tasting; so he rationed that they couldn’t have had any food ready…to cancel at 9:00 pm the night before a tasting (they are based 4 hours away from us) doesn’t leave much time to prepare.

Okay, so somehow we get back on track she apologizes, I apologize- not for what I sent but- if she took anything the wrong way. So we RE-SCHEDULE another tasting and Mister Mr. And I BOTH rearrange our schedules again to meet at 6:00 pm on July 1st. The caterer tells me she has another meeting at 4:00pm and will be leaving directly from there to meet us at 6:00 pm. You know that feeling you have in the pit of your stomach…where you just KNOW something isn’t right? Yeah. As we pulled into the place we were holding the tasting, I had that feeling.
So, 5:45 rolls around.
6:30 comes and no caterer.
I check my phone and email and have no messages from her. I call the number I have for her, which is her home office, and get no answer.
About 6:45, Mister Mr. And I leave frustrated and upset. When I got home at about 7:30, I get a call from a number I don’t know, so I let it go to voice mail. It’s the caterer calling to say that they’d been in an “accident” and had been stuck in a little town about 45 minutes away


“for a while now” and it was the “first time she had to call me” she also offered to come and still do the tasting “once they left the hospital”. An hour and a half AFTER our tasting is when she decides to call. She says one of her employees is in the hospital and they were waiting with the police (or something of that nature). I did not believe one. Single. Solitary. Word. Not one. I’m not being rude or heartless, but none of it rang true at all to me. So after I listened to the voice mail, I call Mister Mr. And let him hear it; he says he wants to call her. I give him the number she called from and he calls and leaves a message. His message, said we were worried about them and their safety and wanted to discuss some concerns we were having.
When Mister Mr. Didn’t hear back from her 2 days later, he called again. 2 days after that, he called one more time and left another messages. In total, he left 3 messages.


To this day, we have not heard back from this caterer.


Well, let me take that back. I emailed her and said how saddening it was that things happened the way they did and how appropriate it would’ve been to call us back to discuss stuff. She replied back that she didn’t regret anything that had happened, she understood where I was coming from as a bride, but she knew her business had done “all they could have” to make my wedding a success; then she even tried to blame us for the alleged accident, saying “two of my employees were terribly hurt in the accident coming to your tasting!” (Side note: originally, she said one employee was hurt). All I can rationalize is that she never had any intentions of catering my wedding and was planning on big scheme. She had asked for my deposit $$ before I signed a contract and there was no way I was doing that. I have no idea who/what/when/where or, most importantly, why the company flopped on me the way I did.


So now I’m back to square one (AGAIN).

It sucks, but the good thing is I have a few positive leads. I meet tomorrow with a caterer and she’s also willing to stay within our budget and give us the meal we’re desiring.
I started not to blog about this- you know, to keep it up tempo- but these are the realities of wedding planning. Sometimes you get screwed over and sometimes things don’t go as planned but you just Keep it movin‘ and hope for the best.
What’s next with our catering saga? Hopefully nothing else, but I’ll keep you posted!
Ebonee Monique
Posted by eboneemonique   @   9 July 2009 1 comments

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Jul 12, 2009
10:30 PM
#1 Cherise :

Wow, what a story….IMO you were very patient with her, I would have peaced her out a long time ago. You shouldn’t have to chase her around when you’re giving her your business…SMH. Good luck with your search, after all this mess, you have got to find a dynamite caterer…and I know you will.

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